Refund and Returns:
All refunds for damage, incorrect shipment etc require a return. We will refund or reship upon receipt.
If you receive cigars that are damaged, please contact us for the return details. The cigars must be packed in their original packaging and we will refund for unused product. We will not accept a return without the Return Number (RMA) clearly displayed on the package label.
Contact Us: Please contact us by submitting an issue on your members page.
Only in the case of faulty product, we will refund the return shipping cost, as long as shipping instructions have been followed and the Return Number (RMA number) has been clearly displayed.
Reship/Refund for non Arrival:
Should your cigars not arrive
after 28 working days (excluding weekends and holidays), we will
reship or refund your order, at this point.
Please note! Check your address carefully before completing your order, this guarantee will not cover an incorrectly entered shipping address.
The place of delivery must be a secure location, this is the customers responsibility!
Cancelling an order:
Please review your selection extra carefully before completing payment, once payment has been completed it is unlikely that we will be able to prevent shipping in time. Therefore you cannot cancel an order once it has been paid.
If you have questions or need to be supplied return address and RMA please use our issues system by clicking on this link. We will answer any questions usually within 10 hours Members page link
The shipping address must be a permanent address, we do not ship to temporary holiday accomodation/destinations.
There are times when quality control will complete a final inspection and break open a box and then reseal, on occasion they forget to reseal. It is also possible for seals to moisten and drop off while stored in the humidor. We can never guarantee you will receive an unopened box.