What are the shipping conditions?

Are EMS cigars better?

When asked if the 'English Market Selection' was superior, the Cubans responded with an emphatic "no". All wholesalers purchase from the Cubans at the same price, any differential is due to either higher tax levels or excessive margins, as in the case of Sweden. EMS is merely a marketing strategy to make up for high taxes in the UK.

Why are prices at Puro Express so low?

We have located Puroexpress in a 'Duty Free Zone', which enables us to export our cigars without paying import duty. Our product is solely for export and cannot be retailed to the general public in Spain. Other retailers who, having paid import duty, should they wish to export, face an extremely lengthy and difficult process to recover their cigars import levy.

Why do you charge in Euros?

Our suppliers charge us in Euros, if we charged in other currencies we would have to constantly adjust our prices to be in accord with the current exchange rates.

I received a box with 2 Cuban seals, the one underneath had been cut and then covered with a new seal.

The Cubans are fanatical about quality control and under certain circumstances complete a final inspection, if completely satisfied they then reseal and ship.

I notice that cuban cigars never state what wrapper they have. Do they have just one type such as maduro, or natural?

The wrappers of cuban cigars come in over 67 different shades. There is no established shade for any given type of cigar, in stead the focus is upon getting the same shade for the cigars, in an individual box.

The wrappers of cuban cigars come in over 67 different shades. There is no established shade for any given type of cigar, in stead the focus is upon getting the same shade for the cigars, in an individual box.

How do I work out what my shipping cost will be for humidor and accessories?

Simply start the checkout process, until your shipping cost has been calculated and if you are happy, complete the order.