1. THE TYPE OF PERSONAL INFORMATION WE COLLECT.
We collect and store information you enter on our website or provide us with in any other way such as your personally identifiable information including name, address, telephone number and communications and purchase history; also the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information.
We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect payment details, comments, feedback, product reviews, recommendations, and personal profile. We also collect certain non personal data to provide analysis on our site traffic, sales and other commercial opportunities that we feel helps bring a better level of service to our customers. This may be passed on to third parties for collation purposes or used internally to improve our level of customer service.
2. HOW WE COLLECT PERSONAL INFORMATION:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only. We also collect personal information indirectly, using website technology such as cookies and tracking tools, see below.
We use external payment processors to process payments made to us. When you purchase any of our products or services, these organizations collect certain financial transaction information from you and in some cases Internet Provider addresses.
3. USE OF YOUR PERSONAL INFORMATION:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
To be used for security checks and fraud detection.
4. HOW AND WHERE WE STORE OUR SITE VISITORS PERSONAL INFORMATION:
We take every care to ensure the security and privacy of any information you have provided. When you place an order we use Secure Socket Layer (SSL) encryption so any information is fully encrypted before it is sent to us and only we can receive this information.
All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
The personal information that we collect from you may be sent and stored outside the EU in order to carry out the activities listed in ¨Use of your personal Information¨.
5. HOW WE COMMUNICATE WITH OUR SITE VISITORS:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are data stored on our site visitor's browsers when they visit our website. They are used to keep track of visitors requests of our site. Without these cookies, websites are unable to keep track of your requests between pages and would, for example, be unable to build up a shopping cart.
Our site has set these cookies on your browser
COOKIE NAME LIFE SPAN PURPOSE
7. HOW DO YOU DECIDE HOW YOU WANT TO HEAR FROM US
We always try to explain why and how we might contact you at the point you give your information to us. We may contact you by email, post or phone. If you have signed up to receive marketing from us by text, to stop this, please reply STOP the last message you received. You can also always contact us directly via our customer service, via phone or via email.
8. PROTECTING YOUR INFORMATION
We do our utmost to protect user privacy. No data transmission over the Internet can however be entirely secure, and therefore we cannot guarantee the security of your personal information and /or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information we use strict procedures to protect the security of your personal information.
9. DISCLOSING YOUR INFORMATION
We may disclose any information in order to enforce our terms and conditions, which may include exchanging information with other companies and organisations for the purposes of fraud protection and detection. We may also share your personal information with any of our group of companies.
We may also share your telephone number as well as the delivery address with the delivery service provider.
We use "Constant Contact" as an email marketing tool. Your email address may be registered with this 3rd party and you have the option of unsubscribing from "Constant Contact" using their tools.
We never sell personal information, or pass it to third parties without your permission.
10. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
You can update your details by accessing your account pages on the website. You have the right to access the personal information held about you. Contact us by phone or email to do this. You would need to provide proof of identification.
11. THIRD PARTIES