Guaranteed. You Have Our Word

Our products are guaranteed to give 100% satisfaction in every way. we do not want you to have anything from Puroexpress that is not completely satisfactory.

From robustos to coronas gigantes, Cohiba to Partagas, everything we sell at Puroexpress is backed by the same rock-solid guarantee of satisfaction. It's been that way since we sold our very first box of Cuban cigars in 1997. Today we're proud to continue the tradition – by offering quality products and standing behind them.

Puroexpress only deals in authentic Cuban cigars. All our products are carefully cared for and maintained in a temperature and humidity controlled environment. To ensure a safe trip, cigars are packed in bubble wrap and wrapped in plastic to maintain freshness.In the unlikely event that you are dissapointed with your cigars, send the unused product back in its original packaging. We will refund for unused products. Please contact us before you send.

WE GUARANTEE AGAINST CONFISCATION BUT NOT IF YOU PUT THE WRONG ADDRESS.

1. Cigars are packed into Master Cases at each factory. The master case contains some 25-30 boxes of cigars and is stamped on the outside with the contents, a date code, and a factory code. A blank is left for the distributor.
2. Boxes are then shipped to a central holding warehouse next to the baseball stadium in Havana. This location will change sometime this year. Orders are then delivered to this warehouse by the official distributors. Some 7 people work here processing the orders.
3. When they get an order, they pop the box open. They inspect 5 to 7 boxes and reseal them (hence the double stamp). If they are ok they close them and place a distributor code on the outside of the master case. They do not put good ones to the left and bad ones to the right.

Here is the clincher; anyone with a supposed ‘cherry picking’ license would also know the factory code. And no one does.